Refund Policy

Custom digital reports

All sales are final once report generation has begun because ValueTheWebsite provides an immediately generated digital product using third-party data and computing resources.

Estimates and analytical conclusions

Refunds are not provided because you disagree with an estimated valuation, score, metric, recommendation, or other analytical conclusion. Website valuations and SEO metrics are estimates and do not guarantee traffic, rankings, revenue, sale price, or future performance.

Websites that block our scanner

We do not give refunds when your website blocks or limits our scanner. This includes Cloudflare (Bot Fight Mode, rate limits or "Under Attack" mode), other firewalls or security plugins, pages behind a login or password, and sites that are down or unreachable. These are settings on your website, not a problem with our service.

When this happens, we tell you what blocked the scan and how to let our scanner in (see our bot page). If the scan stopped before it could check your site, your report credit stays on your account, so you can run it again once your site lets us in.

Formatting and technical corrections

If a report is delivered with a formatting or display problem, we will correct the report at no additional cost. A refund may be provided only for a duplicate charge, or a failure or material technical defect on our side that we cannot correct. A scan your website blocks is not a failure on our side.

Contact us before filing a dispute

Please contact ValueTheWebsite first if you experience a delivery, formatting, or technical problem. This gives us an opportunity to correct the report or resolve an eligible billing issue promptly.